Returns & Exchange
Last updated: March 2026
Our Commitment
At SUCVENT Baby, your satisfaction is our priority. We stand behind the quality of our products and want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may return most items within 7 days of delivery, provided that:
- The item is unused, unwashed, and in its original condition
- The item is in its original packaging with all tags and accessories included
- You have proof of purchase (order confirmation or receipt)
The following items are not eligible for return for hygiene and safety reasons:
- Opened nipples or teats
- Used feeding accessories that have been in contact with food or liquid
- Items marked as final sale
How to Initiate a Return
- Contact us at within 7 days of receiving your order.
- Include your order number and reason for return
- We will respond within 2 business days with return instructions
- Ship the item back using a trackable shipping method
- Once we receive and inspect the item, we will process your refund
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-10 business days to your original payment method.
- Shipping costs are non-refundable unless the return is due to our error or a defective product.
- If you received free shipping on your original order, the actual shipping cost may be deducted from your refund.
Exchanges
We offer exchanges for defective or damaged items, or for items you received in error. To request an exchange, please get in touch with us at info@sucvent.com with photos of the issue.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged or defective item
- A description of the issue
We will arrange a replacement or full refund at no additional cost to you.
Wrong Item Received
If you received the wrong item, please contact us within 7 days of delivery. We will send the correct item and arrange the return of the incorrect item at our expense.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking
- SUCVENT Baby is not responsible for items lost in transit during return shipping
Regional Consumer Rights
Your statutory rights as a consumer are not affected by this policy:
- Australia: This policy is in addition to your rights under the Australian Consumer Law (ACL)
- European Union: You have the right to withdraw from your purchase within 14 days of delivery without giving any reason (cooling-off period)
- United Kingdom: You are entitled to a 14-day cooling-off period under the Consumer Contracts Regulations
- United States & Canada: Your rights may vary by state/province, in addition to this policy
Contact Us
If you have any questions about our return and refund policy, please contact us:
- Email: info@sucvent.com
- Website: sucventbaby.com
- Response Time: Within 2 business days