Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sucvent.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@sucvent.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sucvent.com.

Refund & Return Policy

Last updated: March 2026

Our Commitment

At SUCVENT Baby, your satisfaction is our priority. We stand behind the quality of our products and want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may return most items within 7 days of delivery, provided that:

  • The item is unused, unwashed, and in its original condition
  • The item is in its original packaging with all tags and accessories included
  • You have proof of purchase (order confirmation or receipt)

The following items are not eligible for return for hygiene and safety reasons:

  • Opened nipples or teats
  • Used feeding accessories that have been in contact with food or liquid
  • Items marked as final sale

How to Initiate a Return

  1. Contact us at support@sucventbaby.com within 7 days of receiving your order
  2. Include your order number and reason for return
  3. We will respond within 2 business days with return instructions
  4. Ship the item back using a trackable shipping method
  5. Once we receive and inspect the item, we will process your refund

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-10 business days to your original payment method
  • Shipping costs are non-refundable unless the return is due to our error or a defective product
  • If you received free shipping on your original order, the actual shipping cost may be deducted from your refund

Exchanges

We offer exchanges for items that are defective, damaged, or if you received the wrong item. To request an exchange, please contact us at info@sucvent.com with photos of the issue.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the damaged or defective item
  • A description of the issue

We will arrange a replacement or full refund at no additional cost to you.

Wrong Item Received

If you received the wrong item, please contact us within 7 days of delivery. We will send the correct item and arrange the return of the incorrect item at our expense.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking
  • SUCVENT Baby is not responsible for items lost in transit during return shipping

Regional Consumer Rights

Your statutory rights as a consumer are not affected by this policy:

  • Australia: This policy is in addition to your rights under the Australian Consumer Law (ACL)
  • European Union: You have the right to withdraw from your purchase within 14 days of delivery without giving any reason (cooling-off period)
  • United Kingdom: You are entitled to a 14-day cooling-off period under the Consumer Contracts Regulations
  • United States & Canada: Your rights may vary by state/province in addition to this policy

Contact Us

If you have any questions about our return and refund policy, please contact us:

  • Email: info@sucvent.com
  • Website: sucventbaby.com
  • Response Time: Within 2 business days