Shipping Policy

Shipping Policy

Last updated: March 2026

1. Order Processing

All orders are processed within 1-3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive an email confirmation with your order details once your order has been placed, and a shipping notification with tracking information once your order has been dispatched.

2. Shipping Origin

All orders are shipped from our warehouse in Guangzhou, China.

3. Shipping Rates

Delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors beyond our control.

4. Free Shipping

We periodically offer free shipping promotions. Please check our website or subscribe to our newsletter to stay updated on current offers.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can monitor your shipment's progress in real time through the carrier's tracking portal.

Please allow 24-48 hours after receiving your tracking number for the tracking information to be updated in the system.

6. Duties & Taxes

• All import duties, customs fees, and taxes are covered by SUCVENT Baby. You will not be charged any additional fees upon delivery.
• The price you pay at checkout is the final price — no hidden charges.

7. Customs & Import Regulations

While we cover all duties and taxes, customs clearance processes are managed by local authorities and may occasionally cause delays beyond our estimated delivery times. We appreciate your patience in such cases.

8. Shipping Restrictions

Currently, we ship to the United States, Canada, Australia, and most European countries. If your country is not available at checkout, please contact us at support@sucventbaby.com, and we will do our best to assist you.

9. Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please:

1. Check your tracking information for the latest updates
2. Check with your local post office or neighbors
3. Contact us at info@sucvent.com if the issue persists

We will investigate and work with the carrier to resolve the issue. If a package is confirmed lost, we will offer a replacement or full refund.

10. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with:

• Your order number
• Photos of the damaged packaging and product

We will arrange a replacement or refund promptly.

11. Address Accuracy

Please ensure your shipping address is correct at the time of purchase. SUCVENT Baby is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, please contact us immediately at support@sucventbaby.com — we will do our best to update it before the order is dispatched.

12. Contact Us

For any shipping-related inquiries, please contact us:

• Email: info@sucvent.com
• Website: sucventbaby.com
• Response Time: Within 2 business days